The chair which sells for up to $600.00, has a bad "front seat support...(which) can crack and fail, posing a fall hazard to consumers". Steelcase has agreed to replace the chair for individual consumers, and to repair the chair for commercial customers who purchased in quantity.
The Monday Morning Quarterback (a contract furniture industry trade publication), has reported that the estimated cost of the recall to Steelcase is upwards of $4.7 million.
If you purchased a Cachet chair subject to recall, you can click (HERE) to learn how to get your chair replaced or repaired.